Where is your retail store?
We are located at 200 W 9 Mile Rd Suite B, Ferndale, MI 48220
What types of payment do you accept?
In store we except all credit cards, cash, check, apple pay, google pay, and gift cards. Online we accept all credit cards and PayPal.
Do you install car seats?
We will install any car seat purchased from us for the life of the seat! All installations are done by a certified Child Passenger Safety Technician.
Do you gift wrap?
We do gift wrap. if you would like gift wrap for an online order please indicate in the comments and if you have a preference of gift wrap.
If there is a product on your website, do you have it in the store?
If it says in stock on our website, it’s also in stock in our store.
Shipping & Returns
What is your return policy?
If for some reason you are not satisfied with your purchase from Modern Natural Baby you may return new, unused, unwashed product with all intact packaging or defective product within 30 days for a full refund. Beyond 30 days you will receive store credit, and items that are no longer sold or at clearance prices may not be taken back.
If you ordered online and would like to return, you may return new unused, unwashed product with all intact packaging or defective product within 30 days for a full refund (less actual shipping if purchased with free shipping).
Please contact us to approve the return at 248-629-6306 or email@example.com If approved, please send it back to us with the packing slip included. Send to:
Modern Natural Baby
200 W 9 Mile Rd Suite B
Ferndale, MI 48220
Please allow 7-14 days once we have received your return to process the refund. Shipping charges are not refundable.
If the item is defective, please contact us at firstname.lastname@example.org and we will work with the manufacturer to replace your product.
A few products are final sale, these include car seats, sale items face masks and hygiene products.
How much does shipping cost?
Shipping is $9.99 for orders $50 and under and free over $50. Some oversized items that are over $50 may incur a shipping charge.
Where do you ship from?
We ship from our store in Ferndale, Michigan. There are a few exceptions to this that would ship from the manufacturer.
How long does shipping take?
Most of our orders ship within 1-2 days, and would take 3-7 days depending on where it’s going. During busier times, orders could take up to 1 week to ship, but this is rare.
Do you ship outside of the USA?
We only ship within the contiguous 48 states currently.